current position:Home>Sitting price, fictional fault! It's time to take care of the mess in the housekeeping and home repair industry

Sitting price, fictional fault! It's time to take care of the mess in the housekeeping and home repair industry

2021-08-26 13:27:34 Beijing daily client

Moving expenses 1500 Meta change 1.8 ten thousand , Beijing Sifang Brothers moving company 6 People were recently sentenced . Although offenders are punished by law , But the starting price of the home economics and home repair industry 、 Forced fee collection is still common , Consumers suffer .12345 The hotline reported ,6 Since January, they have directly complained about the moving company “ raise the price at the transaction location ” Your call is near 40 rise , Reflect air conditioning 、 Washing machines and other household appliances are repaired on site “ The purchase of services is not in line with the commitment ” There are 700 More .

Reporters found , Pretend to be a well-known brand , There is no standard at all ; In the process of service, the price starts from sitting down 、 Fictitious fault , Take the opportunity to raise costs , Or inferior to good , Charge a high fee ; The quality of service cannot be guaranteed , The delay of after-sales service is one of the three cases that affect the healthy development of housekeeping and home repair industry “ sin ”.

complaints :

Posing as a well-known company , The moving company starts from

“ Brother Jingbei moving company fraudulently uses brother moving company to cheat consumers' trust , There is obvious fraud .” Not long ago , A piano 、 An air conditioner 、 A cabinet ,2.1 Kilometers of moving distance , Let Mr. Bao pay 6000 A moving fee of yuan . He calculated the account , As the moving company said before , The freight of a car is 280 element , Two cars altogether 560 element , There are also three items handling fees, respectively 200 element 、150 element 、450 element , Total talent 1360 element .

However , After the workers moved, they sat on the ground and started to pay , Ask for additional labor costs , Every person an hour 300 element , common 3 people ,5 Hours total 4500 element . Mr. Bao said , At that time, the workers asked for a total of 8000 element , After bargaining, he paid 6000 element .“ It's almost late at night 12 spot , For the sake of two children and their own safety , Had to pay a high price .”

Also suffer from “ Brother moved ” The confused citizen Mr. Sun . He also had experience in moving before , This time he did his homework on the Internet , Chose a well-known “ Brother moved ”. The departure room is long from the elevator passage , There is an additional labor fee , The destination furniture has to be moved from the car to the home, and there is a detour , Another charge …… That's it , Plus freight and other costs , What I said when I placed the order earlier “300 Yuan plus later normal expenditure ”, It becomes the total price 2000 element . Before leaving , Mr. Sun saw it before the co driver of the moving truck “ Beijing Brothers Zhongan moving company ” My red seal , It turns out that what you're looking for is not real “ Brother moved ”.

rack one's brains for ingenious devices , Various charges “ pit ” consumer

Compared to moving , Home repair service is even more essential to people's life . However, there are various problems in reality “ pit ” It often gives citizens a headache .

“ Our air conditioner doesn't cool , Contacted the after-sales service and asked for door-to-door maintenance , The other party added fluorine to the air conditioner after they came to the door , After adding, he asked me for 1850 element .” Ms. Li said , The other party explained that the specific amount of fluorine to be added depends on the actual situation , It also said that other parts should be replaced ,“ I don't understand , I can only admit my bad luck .”

Mr. Pan is worried about the high cost of official after-sales maintenance , I found a personal repair on the Internet .“ They replaced the compression jack for my air conditioner , Accepted 480 Yuan , Plus fluoride 720 Yuan , On site fee 200 element , Maintenance costs 280 element , A total of 1680 Yuan .” Mr. Pan found out , The charging details of personal maintenance are completely invisible , Drop yourself “ pit ” In the .

Ms. Peng is also dumb .“ My water heater is out of order , I called the official customer service number and the master came to repair , The changed mixing switch is closed 380 element , Explosion proof valve 200 element , Replace the power cord 200.” Ms. Peng shared her experience and said , She contacted the customer service to ask for a quotation , It turns out that “ The master says as much as he says ”.

Like Ms. Peng , Many consumers don't know technology , What are the technical problems with the product , Should it be repaired or replaced , Is the part really broken , Often not clear , In the case of asymmetric information, it is easy to be in a weak position .

The service quality is not guaranteed , It is difficult to deal with consumer complaints

Some citizens feel cheated , Then apply to the service company for a refund , But the after-sales progress is very slow .

Mr. Gao asked 12345 reflect , He placed an order for door-to-door maintenance in Jingdong , Maintenance done by woodpecker company Miyun store , He has 3 An air conditioner , After the staff came to the door, they told , There's a special package for 800 Yuan . But after Mr. Gao paid the money , None of the air conditioners have been repaired .“ Woodpecker customer service said no matter after-sales , I'll go to Jingdong , But there are no orders .” When there is no way to ask for help , Mr. Gao to 12345 The hotline called , Ask Jingdong and woodpecker platform to refund . But because the woodpecker company is registered in Chongqing , Mr. Gao's complaint is far away .

Reporters noted that , Some Internet maintenance services are not registered in Beijing , The after-sales process is slow , Others do not operate at their registered address , The regulatory authorities can only list it in the list of business exceptions and wait for subsequent treatment .

survey :

Provide “ Bank card + WeChat ” You can publish job information

Why is there frequent chaos in the home repair market ? Lawyer Zhang Xiaowei of Beijing Xinkai law firm believes that , Except because the service provider's own operation is not standardized 、 Weak legal consciousness , There are also factors such as imperfect legal system and inadequate supervision .

Reporters log in 58 Websites in the same city , Release information about moving and maintenance in your personal capacity , Just through face recognition , Provide bank card and wechat information , A service message can be released in minutes , There is no threshold for market access .

“ Will the moving sign a contract or agreement ?” The reporter has consulted many companies , Some gave a direct negative answer , Others say that if you carry valuables of high value, you can consider signing . The customer service of the maintenance service company said , You can issue a receipt at most .

Because of the low threshold of market access , Some private moving teams 、 There is no formal qualification for personal maintenance , It also avoids the supervision of law enforcement .“ For example, maintenance service , Although it's a small area , But in fact, it is indispensable in public life . Scattered and disordered , Maintenance services are not easy to bring into unified supervision , This area has become a blind spot for law enforcement .” Zhang Xiaowei said .

Besides , There are no relevant industry standards for housekeeping and home repair services , There are no perfect rules and regulations .

Suggest :

Give full play to the publicity and supervision role of the platform

“ At present, network information is developed , Consumers often look for domestic service providers through online third-party platforms .” Lawyer Zhang Xiaowei suggested , We should give full play to the open and regulatory role of the platform , For example, require the settled company to publicize the service fee in advance 、 Matters, etc , Sign the service agreement on the premise of fully protecting consumers' right to know ; After the service, consumers are allowed to evaluate truthfully and make the evaluation content public ; Take compulsory exit mechanism for businesses with more complaints, etc .

Lawyer Zhang Xiaowei said , Compared to moving , The amount paid for maintenance is often not too high , Consumers use judicial means to solve the problem, which is time-consuming and labor-consuming , This allows some domestic maintenance service providers to take advantage of the loopholes . For this kind of behavior , It's faster to deal with it administratively . He suggested that , The market supervision department should strengthen the supervision and punishment ; in addition , Relevant legislation also needs to keep up as soon as possible , Prevent service providers from taking advantage of the lack of regulations .

Lawyer Zhang Xiaowei also reminded consumers , Have a sense of law and rights protection , Dare to say... About wrongdoing “ No ”. When negotiation fails , Pay attention to the preservation of evidence , Feed back the requirements to the platform , Complain to the administrative department , Or call the police 、 Protect their own legitimate rights and interests by litigation .

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