current position:Home>Tongzhou announced the acceptance of consumer complaints in the first half of the year, and many "big brands" were on the black list

Tongzhou announced the acceptance of consumer complaints in the first half of the year, and many "big brands" were on the black list

2021-08-26 17:54:04 Beijing daily client

This morning, , Tongzhou District Market Supervision Bureau and Tongzhou District Consumer Association jointly issued “ Analysis on the acceptance of consumer complaints in Tongzhou District in the first half of the year ”, among , Residence “ Complaint list ” The first enterprise is “ Winning Education ”, The main problems of the complaint include suspected false publicity 、 Do not perform the contract 、 No refund of training fee, etc . Besides ,6 The number of complaints against enterprises exceeded 100 Pieces of , Mainly concentrated in education and training institutions 、 Shopping malls and supermarkets 、 Real estate agency 、 Hairdressing, fitness and other industries . Wumei supermarket ( Multipoint )、 Yonghui supermarket 、 Hualian Supermarket is suspected of product quality 、 Food safety 、 After-sales service 、 Price 、 Logistics and distribution , Into the top of the complaint list 5 The location of .

2021 In the first half of the year, the number of complaints in Tongzhou District exceeded 100 Enterprise of pieces ( Including associated stores or branches )

Education and training : It's easy to pay but difficult to refund

since this year on , Issues related to education and training have attracted much attention . In the consumer complaints accepted by Tongzhou District in the first half of the year , Complaints about education and training 2477 Pieces of , Of the total number of complaints 13.4%.

Complaints about education and training mainly include : After consumers pay for education and training , Due to the relocation of education and training institutions 、 Refund disputes caused by changing teachers or consumers ; Education and training institutions are not qualified enough 、 The charge is unreasonable 、 Improper course arrangement 、 Poor training service effect and other problems ; Education and training institutions have false propaganda 、 Price fraud and other issues .

Consumer Ms. Tang complained that , She applied for a summer camp organized by an Educational Technology Co., Ltd. in Beijing , Considering the epidemic situation , Later, I didn't want my children to participate in , So contact the company to negotiate a refund , As a result, the company refused . Ms. Tang believes that the company does not refund , It damages the legitimate rights and interests of consumers . Mediated by the Consumer Association , The company promised to return consumers within a week 90% Advance payment for . The two sides reach a settlement .

Consumer Ms. Yang complained that , I applied for a trusteeship class for my children in an Educational Technology Co., Ltd. in Beijing , Pay a total of 76000 element , But soon after signing the contract , The company went out of business , Later, the application for refund was delayed . Because the staff of the consumer association can't get in touch with Beijing miyou day care education technology Co., Ltd , And the company is 3 month 23 It has been listed in the list of abnormal operations by TongZhou Market Supervision Bureau on the th , Consumers can only be advised to solve it through judicial channels .

2021 Breakdown of service complaints accepted by Tongzhou District in the first half of

Prepaid consumption : Cultural, entertainment, sports and other service complaints are the focus

Prepaid consumption has always been a hot and difficult issue of consumer complaints . In the consumer complaints accepted by Tongzhou District in the first half of the year , Complaints about prepaid consumption 1954 Pieces of , Nearly 80% of them are service complaints , Especially culture 、 entertainment 、 Sports service complaints and life 、 Social service complaints , Of the total number of prepaid consumer complaints 6 Into many .

The main complaints about prepaid consumption are : After the consumer pays the fee , The change of business premises or cessation of business by the merchant leads to the failure of cashing goods or services ; After the consumer pays the fee , Businesses do not provide goods or services as agreed in advance , Even shoddy 、 Fill the problem of excellence with inferiority ; Merchants induce consumers to apply for prepaid cards with preferential discounts and other activities , Consumers fail to fulfill their promise of discount after handling cards ; When a consumer is dissatisfied with the merchant's service or goods and asks for a refund , The merchant refused to refund , Some even close the door or run away with money .

Consumer Ms. Zhang complained that , Spend it yourself 2500 Yuan ran a fitness card in a yoga life hall in Tongzhou , The card can be used in total 50 Time , But use it yourself 3 I haven't been there since . Later, when I asked the merchant to apply for refund , The other party said that the fitness card has expired , Refuse to refund . Ms. Zhang inquired about the terms of the original card and found that , The fitness card does not indicate the expiration date , And the merchant did not inform himself before the expiration , Think their legitimate rights and interests have been violated , So I complained to the Consumer Association . After mediation by the staff of the Consumer Association , The merchant agrees to handle card transfer and course transfer for consumers . The two sides reach a settlement .

Consumer Mr. Liu complained that , When I cut my hair in a barber shop , The clerk has repeatedly advertised that there are discounts for membership cards , So recharge 4000 Yuanban card . But when I came to the barbershop to dye my hair , But was asked to pay the price at the original price . Mr. Liu thinks the barber's charge is unreasonable , The application for a refund was rejected , So I complained to the Consumer Association . Mediated by the Consumer Association , The merchant has refunded the remaining fees in the consumer card .

2021 In the first half of, Tongzhou District accepted complaints about prepaid consumption

Consumer Association : Enterprises that harm consumers' rights and interests will be interviewed 、 Exposure 、 Include Joint Disciplinary

Tongzhou District Consumer Association proposed , The relevant departments shall work together to govern , Take effective measures within their respective responsibilities to protect the legitimate rights and interests of consumers . Consumer protection involves all walks of life , The relevant industry regulatory authorities shall, in accordance with laws and regulations , While doing a good job in industry supervision within their respective responsibilities , Strengthen communication , Joint management , Make a good appointment 、 Exposure 、 Including joint disciplinary measures , If there is an act that damages the legitimate rights and interests of consumers and refuses to correct or the rectification is not in place , We should resolutely and seriously deal with .

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