current position：Home>Bank of Changsha implemented financial support policies to help Zhangjiajie enterprises overcome the difficulties of the epidemic
Bank of Changsha implemented financial support policies to help Zhangjiajie enterprises overcome the difficulties of the epidemic
2021-08-27 05:56:30 【Red Net】
Red net moment Zhangjiajie 8 month 23 - （ correspondent Zhang Chang ）7 Since the month ,“ The delta ” The virus invaded Zhangjiajie , The city has launched a crucial battle for epidemic prevention and control , The tourism economy has been hit hard , Some enterprises are short of funds . Total score of Bank of Changsha , We will promptly implement financial support policies such as deferred repayment of principal and interest on loans , Help enterprises affected by the epidemic tide over the difficulties . During the epidemic , Zhangjiajie branch has handled deferred repayment of enterprise customers in total 5 Household , amount of money 16965 Ten thousand yuan ; Handle the deferred repayment of individual customers 20 Household , Total amount 692 Ten thousand yuan .
Open the green channel ,“ Don't meet ” It can be done . Implement strict isolation and control measures during the epidemic , Deferred repayment procedures can't be handled offline , Zhangjiajie branch urgently reports to the head office 《 Request for instructions on carrying out work related to deferred repayment of principal and interest 》, Risk management department of head office of Bank of Changsha 、 Legal compliance 、 The credit management department and other departments quickly discussed , For Zhangjiajie branch's deferred repayment business “ Green channel ”, In the absence of face-to-face signature , Urgent acceptance in the form of video application , First solve the urgent needs of the enterprise .
Give priority to business ,“ Not overnight ” Just do it . The Bank of Changsha takes the business of applying for extension of principal and interest repayment affected by the epidemic as the top priority , Implement the first question responsibility system , Implement whole process tracking , Communicate and solve problems in time . The business within the authority of the branch shall be accepted and approved on the same day , The business authorized by the head office shall be accepted and reported on the same day , Credit approval department of head office of Bank of Changsha 、 SME finance department 、 Small business credit center 、 Retail loan department 、 The credit card department will complete... Within two working days , Respond to customer needs as quickly as possible , Timely handle deferred repayment for enterprises and individuals greatly affected by the epidemic , Help them tide over the epidemic .
Warm heart to serve customers ,“ No calls ” Take the initiative to do . For the sudden outbreak , Zhangjiajie branch of Changsha bank did not wait for customers to call for consultation , Take the initiative to contact the customer at the first time , Understand the financial needs of customers and the difficulties encountered during the epidemic , Publicize various financial support policies to customers , Send policy to customers 、 Delivery service 、 Send confidence , Get through the difficulties with customers .
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